Mark Rees
Educator & Training Developer
Favorite Quote
'When one door closes, another door opens; but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us."
- Alexander Graham Bell -
Experience
Luminis Health
Training and Development Specialist
March 2025 - Present
Annapolis MD
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Design, develop, and implement a certified Epic Super User Program for outpatient practices that improves workflow knowledge, strengthens real-time support, and increases readiness for Epic upgrades and system changes.
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Facilitate Epic customization sessions with practice providers to increase awareness of available Epic tools, helping streamline documentation while reducing click rates and provider pajama time.
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Collaborate with Luminis Health leadership and project stakeholders to lead the 2026 Annual Core Competency initiative, applying a microlearning philosophy with voice narration and recurring knowledge checks to improve engagement and reinforce comprehension.
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Partner with department leadership, Epic principal trainers, and other stakeholders to conduct a Training Needs Analysis of training processes, staff knowledge, and available learning resources, applying findings to strengthen training delivery and align educational objectives with modern adult learning principles.
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Serve as HealthStream LMS System Administrator for the Essential Skills Team, managing SCORM course publishing, learner progress tracking, reporting, and system configuration.
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Design and develop microlearning modules, progressive evaluation activities, and interactive learning experiences using Adobe Captivate and other development tools that support Epic ambulatory and patient access workflow education.
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Use the ADDIE Model of Learning to guide the structured development, implementation, and evaluation of Epic initiatives and department training programs, supporting continuous improvement and measurable learning outcomes.
Articularis Healthcare Group
Provider Support Specialist
November 2024 - March 2025
Summerville, SC
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Onboarded new rheumatology physicians through virtual and in-person AthenaOne training sessions, introducing key workflows and operational policies to support a smooth transition into clinical practice.
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Provided at-the-elbow support for AthenaOne and related clinical systems, partnering with physicians and advanced care practitioners to reinforce understanding of system functionality while delivering real-time assistance during clinical operations.
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Supported the implementation of AthenaOne across newly integrated practices by coordinating system configuration, collaborating with analysts to resolve system issues, and guiding providers through the transition to new practice workflows.
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Analyzed performance metrics to identify workflow gaps and used the PDSA improvement model to develop targeted remediation strategies that improved operational performance and strengthened staff effectiveness.
UnitedHealth Group
Clinical Training Specialist
May 2019 - September 2025
Morgantown, WV
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Led training delivery for three different EMR systems utilized within the MedExpress and Optum Virtual Care platforms, providing comprehensive training and support to a diverse team of more than 300 clinical staff, physicians, and advanced care practitioners.
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Supported Go-live implementations for Amwell, Athena, and Epic EMR systems, providing at-the-elbow support for physicians and advanced care practitioners.
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Designed and delivered an EMR optimization training series for Epic and Athena that simplified workflows, improved navigation efficiency, and strengthened staff-to-patient communication.
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Created and executed a subject-specific curriculum based on Epic efficiency concepts that prioritized objectives and accommodated diverse learning styles and modalities.
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Facilitated training workshops and EMR customization sessions for Optum Virtual Care providers to improve comprehension of clinical guidelines and EMR system functionalities.
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Analyzed performance analytics, Epic Signal data, and key indicators to identify performance gaps and develop targeted remediation strategies that align with the ADDIE Model of Learning.
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Collaborated with organizational stakeholders to coordinate training projects by defining priorities, establishing timelines, and tracking progress to ensure successful project delivery.
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Partnered with project stakeholders to create lesson plans, system workflows, and other educational materials that ensured consistent delivery of all required learning objectives.
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Collaborated with the development team, using Adobe Captivate and other Adobe tools to create eLearning concepts, customized multimedia assets, and supplemental training resources that supported learner engagement and individualized learning.
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Delivered virtual and classroom training through Microsoft Teams, Zoom, and Cisco WebEx while using PowerPoint and Canva to create engaging learner-centered presentations.
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Managed LMS activities including course deployment, learner tracking, and reporting to support training completion and performance monitoring.
WellSpan Health
Emergency Clinical Assistant and Clinical Training Support
January 2015 - September 2017
York, PA
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Developed department-specific virtual curricula to support the implementation of Epic EMR software across multiple departments and roles.
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Partnered with emergency department leadership and specialty physicians to design and deliver virtual training sessions on Epic functionality, system workflows, and project updates that supported change management initiatives and implementation timelines.
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Collaborated with physicians and clinical teams as an EMR support resource during the Epic transition, reinforcing clinical workflow adoption while supporting therapeutic procedures for pediatric and adult patients.
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Created a customized employee engagement program that integrated multimedia components with existing communication tools across the WellSpan Health System, creating a channel for staff to ask questions and share feedback regarding Epic integration and other organizational initiatives.
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Tracked and evaluated key project performance metrics, including participation rates, learner engagement, and timeline adherence, and reported outcomes to clinical leadership and key project stakeholders.
Grifols
Medical Supervisor / FDA Certified Trainer
July 2010 - January 2015
Harrisburg, PA - Colorado Springs, CO
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Led a multidisciplinary clinical team of 18–25 staff, overseeing daily operations, clinical training, and regulatory compliance across plasma donation activities.
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Served as a Certified FTA Trainer responsible for staff education, competency validation, and training compliance aligned with FDA regulatory standards.
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Managed clinical training for plasma donation procedures, ensuring staff proficiency in venipuncture, donor monitoring, adverse reaction response, and post-donation care.
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Worked with Grifols leadership and FDA inspection teams to develop clinical workflows and compliance documentation supporting regulatory readiness.
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Partnered with quality and compliance teams to ensure adherence to FDA regulations, SOPs, and internal quality standards.
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Maintained detailed knowledge of state and federal regulations, including FDA guidelines, EMA, OSHA, CLIA standards, and internal compliance procedures.
Podcast Radio America
Founder and Podcast Developer
August 2006 - May 2019
Colorado Springs, CO
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Collaborated with business owners, professional educators, and community leaders to develop podcasting programs that distributed information to a more diverse and targeted audience.
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Partnered with local media outlets to produce podcast forums that give participants the opportunity to debate issues, engage with community leaders and discuss news topics beyond their headlines.
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Analyzed campaign strategies and listener demographic data to create new editorial channels designed to increase audience growth while creating new opportunities for all partnering clients.
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Led the podcast development team in the interviewing, recording, and editing of all podcasts while adhering to the highest level of production quality.
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Created and distributed press releases, media advisories, and marketing materials that convey the desired message with the appropriate tone and voice.
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Worked directly with all partnering clients to establish project scope, interaction guidelines and project timelines to ensure full delivery of all campaign objectives.
Professional Certifications and Education
Certifications
Pennsylvania Licensed EMT Paramedic — Expires December 2025
American Red Cross Basic Life Support— Expires December 2028
FDA Certified Trainer: Biopharmaceutical — Obtained April 2012
Epic Credentialed Trainer: vCDO Urgent & Primary Care — Obtained August 2021
Epic Credentialed Trainer: vCDO Professional Billing — Obtained October 2021
Epic Credentialed Trainer: vCDO Behavioral Health — Obtained November 2021
Education